IDCC Shared Services Centres Network: Maersk's journey in India

Agenda

1. Overview of Maersk’s journey in India: From SSC to GCC

2. How Maersk’s GCC in India has supported Maersk’s overall transformation journey

3. Backoffice vs. Frontoffice: The importance of integrating the SSC/GCC into the larger organization

4. Q&A and dialogue on member companies' challenges

Maersk has the largest footprint in India of any Danish company and has succesfully transitioned from a simple setup to a full-fledged Global Capability Center in India, which has been pivotal in supporting and enabling Maersk's global strategic transformation.

Therefore, we are happy to have Maersk join us to share their journey in India, how their current setup plays a pivotal role in Maersk's overall strategic transformation, and how they view India as an offshoring destination anno 2024. Rajesh has invited everyone to share their challenges to enable a fruitful discussion and best-practise sharing session.

This session will be of value regardless of where you are on your journey in India!

Program *Timings in CET

10.30-10.35: Welcome, Shakti Singh, Chair of network and Senior Director, Ramboll.

10.35-11.00: Overview of the current SSC landscape in India, Rajesh Narayan, VP, Head of Commercial, Maersk Global Service Centres

11.00-11.25: Q&A, dialogue on challenges and opportunities

11.25-11.30: Recap and next session(s)

Hope to see you there.

Kind Regards,

Shakti Singh, Chair of network and Senior Director, Ramboll & Mads Schlosser, Director, IDCC